Placetel - Privacy Policy

Legal

Privacy Policy

Privacy Notice - BroadSoft Germany GmbH / Placetel

BroadSoft Germany GmbH (hereinafter referred to as „Placetel“ or “we”) attaches particular importance to compliance with data protection regulations and the secure handling of your data.

This privacy statement explains how Placetel use and otherwise process personal data and relevant telecommunications data. This statement includes a description of your data protection rights, including a right to object to some of the processing which we carry out.

Personal data (e.g. title, name, address, e-mail address, telephone number, bank details, credit card number) are only collected and processed by Placetel in accordance with the provisions of UK data protection law (the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulation (PECR) and the Investigatory Powers Act 2016). The following sections provide information on the type, scope and purpose of the collection, processing and use of personal data.

If Placetel modifies this statement at any time we will place the modified versions on this website. We encourage you to regularly review this statement to ensure that you are always aware of what personal data we collect, how we use and otherwise process it and under what circumstances we will share it with third parties.

Placetel acts as both a controller and processor depending on the data that is processed and the purposes of the processing.
Placetel is data controller according to Art. 4 No. 7 GDPR for all activities in which Placetel determines the purposes for which the data are processed and the means of processing, including but not limited to the initiation and processing of businesses with business partners and suppliers, the execution of online sales & marketing, the web site, business closing and invoicing of services with clients, employment relationships, etc..
Placetel is data processor on the base of service contracts including data processing agreements for the provision of services of the entire Placetel portfolio.

This privacy notice only relates to data processed by Placetel as a controller.

1. Data Controller and Contact Details

The data controller for the services we provide is BroadSoft Germany GmbH, Lothringer Straße 56, 50677 Cologne, Germany. Further company information can be found on our website at: https://www.placetel.com/gb/data-policy.

The data protection officer of BroadSoft Germany GmbH / Placetel is:

Mr RA Robert Niedermeier CIPP/E CIPT CIPM FIP
c/o
BroadSoft Germany GmbH
Lothringer Strasse 56
D-50677 Cologne
phone +491712440099

Mail: datenschutz@placetel.de

2. The Placetel website

You can use a large part of the Placetel website without providing us with any concrete information about yourself. We only collect certain usage data and this information will be stored separately from any other data you may provide to us.

2.1 Browser information

When you use the Placetel website, Placetel collects among others, the following data for technical reasons, which your internet browser transmits to Placetel:

• Browser type and version;
• Operating system used;
• Website from which Placetel is accessed (referrer URL);
• Website (pages) visited;
• Date and time of access; and
• The Internet Protocol (IP) address.

The legal basis for processing this data is our legitimate interest (Art. 6(1)(f) GDPR) in order to perform statistical analysis, optimise the website and the offers of Placetel and to guarantee the IT security of the Placetel services.

The data collected is not used for the purposes of profiling of you as an individual. The data is deleted when it is no longer required to fulfil the purpose for which it was stored and this data is stored separately from any other personal data that may be provided. The regular storage period is 30 days.

2.2 Cookies

Cookies are stored on your computer when you use the website. Cookies are small text files that are stored on your hard disk by the browser you use and through which Placetel receives certain information. Cookies cannot execute programs or transfer viruses to your computer. They are used to make the website as a whole more user-friendly and effective.

Our website uses the following types of cookies:
• Transient cookies (temporary use)
• Persistent cookies (longer term temporary use cookies)
• Third party cookies (from third parties); see the table below.

Transient cookies are automatically deleted when you close the browser. This includes in particular the session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the common session. This enables your computer to be recognised when you return to the website. The session cookies are deleted when you log out or close the browser.

Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

The use of all company websites requires consent for those cookies that are absolutely necessary for operation. In addition, you can give us consent for the use of further cookies (e.g. for statistics and marketing purposes). This request is made in each case before the first use of our websites and serves as the legal basis for the processing of personal data (title, name, company, IP address, user information, etc.), which are automatically collected by our websites, on the basis of Art. 6 para. 1 a) GDPR. Besides You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. Please note, however, that you may not be able to use all the functions of this website if you do so. You can also configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. Please note, however, that you may not be able to use all the functions of this website if you do so.

The above statement regarding the website refers only to the Placetel’s website at www.placetel.com. If you are redirected to other websites via links on the Placetel website, please check the privacy policy on that site to see how that site handles your data.

In the table you can see the cookies that are regularly used on our company websites:

2.3 Third Party Web Analysis, Tracking & Tracing

Placetel Uses the Following Third Party Analytic Services:

Google Analytics The Placetel website uses Google Analytics, a web analysis service provided by Google Inc. („Google“) to collect data on the usage behaviour of users of the website and to optimise the website according to the needs of the users. Google Analytics uses cookies which enable analysis of the use of the website. The information collected by Analytics about your use of this website is usually transferred to a Google server in the USA and stored there.

We would like to point out that on this website Google Analytics has been extended by the code „gat._anonymizeIp();“ in order to ensure anonymous recording of IP addresses (so-called IP masking). You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can prevent Google Analytics from collecting data on our website by clicking on the following link. An opt-out cookie is set to prevent future collection of your information when you visit this website:
[https://tools.google.com/dlpage/gaoptout?hl=en]

You can find more information on this at:
[https://policies.google.com/privacy?hl=en] (general information on Google Analytics and data protection).

Furthermore, the Placetel website uses Google Analytics to evaluate data from AdWords and the double-click cookie for statistical purposes.
[https://support.google.com/ads/answer/2662922?hl=en-GB#zippy=%2Cif-youre-signed-out-of-your-google-account]

Google Remarketing We also use the Google Remarketing service on our website. With Google Remarketing, ads are placed for users who have already visited our website in the past. Within the Google advertising network, this allows ads adapted to the users’ interests to be displayed on our site. Google-Remarketing uses cookies for this evaluation. This makes it possible to recognise our visitors as soon as they visit our website within the Google advertising network. In this way, ads can be presented within the Google advertising network that are related to content that the visitor has previously called up on websites of the Google advertising network that also use the Google remarketing function. Google does not collect any personal data in this regard according to its own statements.

You can disable this function when you configure the corresponding settings in http://www.google.com/settings/ads.

Google AdWords We use the online advertising programme „Google AdWords“ and, within the framework of Google AdWords, conversion tracking. Google conversion tracking is an analysis service. When you click on an ad placed by Google, a conversion tracking cookie is placed on your computer. These cookies expire after 30 days and, according to Google, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages on our website and the cookie has not expired, Google and we may recognise that you have clicked on the ad and been directed to that page. Each Google AdWords customer receives a different cookie. As a result, there is no way that cookies can be tracked across the websites of AdWords customers.

The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. This information includes the total number of users who have clicked on their ad and been redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.

If you do not wish to take part in tracking, you can object to this use by preventing the installation of cookies through a corresponding setting in your browser software (deactivation option). You will then not be included in the conversion tracking statistics. You can find further information and the Google data protection declaration at: [https://policies.google.com/privacy?hl=en]

Google Search Console Our website uses Google Search Console. The resulting search analysis shows how often our website appears in Google search results. We can use it to filter and group the data, e.g. by categories such as search query, date or device. The results are therefore only used by us to optimise the search performance of our website. You acknowledge and agree that Google’s privacy policy (at [https://policies.google.com/privacy?hl=en]) applies and that by using Google, you are committing yourself to using your personal data in accordance with the privacy policy.

Google Tag Manager This website uses the Google Tag Manager. Google Tag Manager is a solution that allows marketers to manage website tags through one interface. The Tag Manager tool itself (which implements the tags) is a cookie-free domain and does not collect any personal information. The tool triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If disabled at the domain or cookie level, it will remain disabled for all tracking tags implemented with Google Tag Manager.

Google reCAPTCHA This website uses Google reCAPTCHA to check and avoid interactions on our website through automated access, e.g. through so-called bots. It is a service of Google LLC, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter only referred to as „Google“.

This service enables Google to determine from which website a request is sent and from which IP address you are using the so-called reCAPTCHA input box. In addition to your IP address, Google may also collect other information that is necessary for the offer and guarantee of this service. This includes a complete snapshot of the user’s browser window, browser plug-ins, cookies set by Google in the last six months, number of mouse clicks and touches you have made on the screen, CSS information for this page, Javascript objects, the date and browser language.

The legal basis is our legitimate interest lies in the security of our Internet presence and in the prevention of unwanted, automated access in the form of spam or similar. Google offers further information on the general handling of your user data at [https://policies.google.com/privacy].

Hotjar This website uses Hotjar, a web analytics tool provided by Hotjar Ltd (Level 2, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe) to record randomly selected individual visits (with anonymised IP address only). This creates a log of mouse movements and clicks with the intention of randomly replaying individual website visits and deriving potential improvements for the website. The information is not personal and will not be passed on. If you do not wish to have a recording, you can deactivate it on all websites that use Hotjar by clicking on the following link: http://www.hotjar.com/opt-out.

AWIN We use the affiliate programme „AWIN“ and, within the framework of AWIN, conversion tracking. The purpose of tracking is to assign a publisher’s sales to a precise user transaction so that we, as Placetel, can remunerate the publisher for his transaction. Awin cannot identify who the user is, but only that the same user started his journey with a publisher and finished it with Placetel as the advertiser. By creating a restricted user profile that does not contain the name or identity of the user, Awin is also able to detect the so-called „user journey“ when it starts on one device and ends on another device. The profile will only be used to assign sales and marketing efforts to a publisher, even if the user has changed devices before completing a transaction. For more information, please refer to the AWIN privacy policy under the following link: [https://www.awin.com/gb/privacy].

Userlike This website uses Userlike, a live chat software from the company Userlike UG (limited liability). Userlike uses „cookies“, text files that are stored on your computer and that enable a personal conversation in the form of a real-time chat on the website with you. The data collected is not used to personally identify the visitor to this website and is not merged with personal data about the bearer of the pseudonym.

VWO This website carries out analyses of user behaviour via so-called A/B testing by our service provider VWO (Visual Website Optimizer, Wingify Software Private Limited, Delhi,India; https://vwo.com/privacy-policy/). With the help of cookies and similar technologies, we can display our website under pseudonymised processing of your data with slightly different contents, depending on the profile allocation. This is how we can display our offer regularly and make it more interesting for you as a user. Data will be deleted or made anonymous as soon as their processing is no longer necessary for the above purposes. You can object to the described data processing with VWO on our website under point 8.c.(2) or here your objection to the use of VWO per se to express your opinion: https://vwo.com/opt-out/.

Microsoft Advertising For our online marketing measures, we also use the Microsoft Advertising program of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. This is a Microsoft advertising program that is based on a pay-per-click system. This means advertisers can place ads on the Bing and Yahoo! search engines and only pay when a user clicks on the ad. We want to make people aware of the high quality of our products and/or services.
We have integrated a conversion tracking day from Microsoft Advertising into our website. This is known as the Universal Event Tracking (UET) Day. If you come to our website via a Microsoft advertisement, we can use this tracking tool to find out more about your user behaviour on our website. For example, we learn which keyword or ad you used to come to our site, what you click on on our site, how many people visit our site through Microsoft Ads, and how long you stay on our site. All this data relates to user behaviour and not personal data. We therefore only receive data or evaluations of your web behaviour, but no personal information. Microsoft uses the data to optimise its own advertising and other services. If you have a Microsoft account, the data collected may be linked to your account. Microsoft may also recognise and store your IP address.
We have no influence on how Microsoft uses the collected user data. Microsoft operates its own servers worldwide. Most of them are located in the United States and therefore your data may also be stored, managed and processed on American servers. Microsoft stores data (especially personal data) as long as it is necessary for the provision of its own services or products or for legal purposes. Microsoft also mentions that the actual retention period varies greatly and depends on the respective product. For searches via Bing, Microsoft deletes your stored searches after 6 months by deleting your IP address. Cookie IDs, such as those generated by the MUID cookie, are made unrecognisable after 18 months.
You have the option not to participate in Microsoft Ads’ conversion tracking at any time. If you do not want to be shown interest-based advertisements from Microsoft Advertising, you can switch off this function at https://account.microsoft.com/privacy/ad-settings/signedout.
You can find more information about Microsoft’s privacy policy at https://privacy.microsoft.com/privacystatement.

ADITION Adserving & Targeting We use Adition (https://www.adition.com) to present you with advertisements that are relevant to you. The provider of Adition is Adition technologies AG, Am Gatherhof 44, 40472 Düsseldorf, Germany. If you do not want Adition to continue to collect anonymised data, you can deactivate the data collection here (http://de.adition.com/privacy/). This OptOut cookie deletes the previously stored information and prevents further collection of information. If you have already activated the „OptOut“, you can reverse this setting at any time by clicking on the „OptIn“ button.
This website uses ADITION adserving technology from ADITION technologies AG to collect and store data for marketing and optimisation purposes. Pseudonymised user profiles can be created from this data. Cookies can be used for this purpose. The data collected with ADITION adserving technology is not used to personally identify the visitor to this website and is not merged with personal data about the holder of the pseudonym. ADITION technologies AG does not store any personal data by setting cookies. All information contains only technical information such as the browser used or the operating system installed. For more information, please visit: http://de.adition.com/privacy/.

kununu CDN We use kununu CDN for the proper provision of the content of our website. kununu CDN is a service of kununu GmbH, which acts as a content delivery network (CDN) on our website.
A CDN helps to provide content of our online offer, especially files such as graphics or scripts, more quickly with the help of regionally or internationally distributed servers. When you access this content, you establish a connection to servers of kununu GmbH, Neutorgasse 4-8, Top 3.02, A - 1010 Vienna, whereby your IP address and possibly browser data such as your user agent are transmitted. This data is processed exclusively for the above-mentioned purposes and to maintain the security and functionality of kununu CDN.
The use of the CDN is based on our legitimate interests, which means the interest in a secure and efficient provision as well as the optimisation of our online offer according to Art. 6 para. 1 lit. f) GPDR.
The specific storage period of the processed data cannot be influenced by us, but is determined by kununu GmbH. Further information can be found in the data protection declaration for kununu CDN: https://privacy.xing.com/en/privacy-policy.

DrawBridge We have integrated DrawBridge, a service from Gimbal, Inc. on our website, which displays targeted advertising to users. DrawBridge uses cookies and other browser technologies to analyse user behaviour and recognise users. DrawBridge collects information about visitor behaviour on various websites. This information is used to optimise the relevance of advertising. Furthermore, DrawBridge delivers targeted advertising based on behavioural profiles and geographical location. Your IP address and other identifiers such as your user agent are transmitted to the provider. In this case, your data will be passed on to the operator of DrawBridge, Gimbal, Inc, 8605 Santa Monica Blvd #62545 West Hollywood, California 90069-4109, United States.
Web tracking technologies are used to create pseudonymous user profiles. These profiles cannot be linked to you as a natural person, but are used, for example, for segmentation when displaying advertisements. We process data with the help of DrawBridge for the purpose of optimising our advertising campaigns and for marketing purposes on the basis of your consent pursuant to Art. 6 (1) a) GDPR.
The specific storage period of the processed data cannot be influenced by us, but is determined by Gimbal, Inc. Further information can be found in the data protection declaration for DrawBridge: https://gimbal.com/gdpr/

Adobe Typekit We use Adobe Typekit for the visual design of our websites. Typekti is a service provided by Adobe Systems Software Ireland Companies (4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland; hereinafter „Adobe“), which gives us access to a font library. To integrate the fonts your browser must establish a connection to an Adobe server in the USA and download the font required for our website. This provides Adobe with the information that our website was accessed from your IP address. You can find more information about Adobe Typekit in the data protection information: www.adobe.com/privacy/policy.html. We do not collect any personal data through the integration of Adobe Typekit web fonts.

2.4 Social media

Remarketing tags of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on our pages. When you visit our pages, the remarketing tags establish a direct connection between your browser and the Facebook server. Facebook thereby receives information that you have visited our site with your IP address. This enables Facebook to assign your visit to our pages to your user account. We can use the information obtained in this way to display Facebook Ads. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. You can find further information on this in the Facebook privacy policy at: https://www.facebook.com/about/privacy. If you do not wish to collect data via Custom Audience, you can deactivate custom audits here: http://www.facebook.com/ads/website_custom_audiences.

Our pages integrate plugins of the social network LinkedIn of the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. When you visit our pages, the plugin establishes a direct connection between your browser and the LinkedIn server. The LinkedIn-Insight tag allows us to evaluate our LinkedIn advertisements and collect information about site visitors who have reached us through our LinkedIn advertisements. For details about data collection and your rights and preferences, please refer to the LinkedIn privacy policy. You can find this notice at: https://www.linkedin.com/legal/privacy-policy.

On our pages are plugins of the social networks Twitter, Youtube, Xing and Instragram. When you visit our pages, the plugin establishes a direct connection between your browser and the social network server.
The content of the plugin is transmitted directly from the social network to your browser and integrated into the page. Through this integration, the social network receives the information that your browser has called up the corresponding page of our website, even if you do not have a social network profile or are not logged on to your profile. This information (including your IP address) is transmitted directly from your browser to a social network server (probably USA) and stored there.

If you are logged in the social network, it can assign your visit to our website directly to your profile. If you interact with the plug-ins, for example by clicking on the „Like“ button or making a comment, this information is also transmitted directly to a social network server and stored there. The information might also be published on your profile and displayed to your friends.
If you do not want the social network to associate the data collected through our website directly with your profile, you must log out of the social network before visiting our website. You can also completely prevent the loading of social network plugins with add-ons for your browser.

2.5 Newsletter by MailChimp

We use the component MailChimp to send our newsletter. MailChimp is a service of The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318, USA. We will use your e-mail address exclusively for advertising purposes to send you our newsletter, provided you have expressly agreed to the sending of the newsletter by selecting the corresponding checkbox. Your declaration of consent to be submitted in this regard is as follows: Subscribe to the newsletter’. You can unsubscribe from the respective newsletter at any time by using the corresponding link in the newsletter or by sending us a message. You can find the contact data for this in our imprint. Your e-mail address will be deleted afterwards. Further information about data protection at MailChimp can be found at: http://mailchimp.com/legal/privacy/.

2.6 Intercom

For customer management purposes, we provide a limited amount of your information (such as email address and time of registration) to Intercom, Inc., 98 Battery Street, Suite 402, San Francisco, CA 94111 USA („Intercom“). We use Intercom for additional data analysis, such as to determine the time of registration or user activity for customer support purposes. Furthermore, Intercom can be used as a communication medium, for emails or messages within the Product. To help us better understand our user base, Intercom collects publicly available information such as a user’s company, job title, website, social network handle and physical addresses. For more information about Intercom’s privacy policy, please visit http://docs.intercom.io/privacy. Intercom’s services are regulated by Intercom’s Terms of Use, which can be found at http://docs.intercom.io/terms. If you wish to object to the storage and transmission of data via Intercom, please contact us.

2.7 Adform

Cookies from Adform A/S (Wildersgade 10B, 1, 1408 Copenhagen K, Denmark) are used to place interest-related advertisements. For this purpose, information on the operating system, browser version, IP addresses, geographical location and number of clicks or views is stored in pseudonymous user profiles. This data is used for the following purposes:

• Recording the number of visitors to our websites.
• Defining the order in which a visitor visits the various pages of our website.
• Assess which parts of our website need to be adapted.
• Optimisation of the website.

The legal basis for this is our legitimate interests. Your deactivation option:

If you click on this link, you can have an opt-out cookie set that prevents any further data collection: https://site.adform.com/privacy-center/website-privacy/opt-out/#:~:text=Adform%20needs%20to%20set%20an%20anonymous%20%E2%80%9Copt-out%E2%80%9D%20cookie,in%20your%20browser%20and%20accessible%20to%20Adform.%202.

You can also prevent cookies from being set in the settings of your browser or have already set cookies regularly deleted. In this case, please note that the opt-out cookie will then also be deleted so that you will have to exercise any objections again.

2.8 Freshworks

The support function is used via the ticket system of the provider Freshworks GmbH. The use is only possible if you have already created an account. All relevant data which the customer can enter in his ticket will be used exclusively for the processing of the support ticket in accordance with our obligations with respect to the performance of a contract. Details about data protection at Freshworks GmbH can be found under the following link: https://www.freshworks.com/privacy/.

2.9 Complus

The order processing in the shop is carried out by the service provider COMPLUS Generaldistribution GmbH. Name, postal address and order address are passed on in accordance with our obligations with respect to the performance of a contract exclusively for the purpose of processing the online order. Your data will only be passed on if this is actually necessary for the processing of the order and thus the contractual obligations. Details on data protection at COMPLUS Generaldistribution GmbH and the data protection declaration of COMPLUS Generaldistribution GmbH can be viewed under the following link: [https://www.complus.de/en/dataprotection].

2.10 SalesViewer®

On this website, the SalesViewer® technology of SalesViewer® GmbH is used to collect and store data for marketing, market research and optimisation purposes on the basis of the legitimate interests of the website operator. A javascript-based code is used for this purpose, which serves to collect company-related data and the corresponding use. The data collected using this technology is encrypted using a non-recalculable one-way function (so-called hashing). The data is immediately pseudonymised and is not used to personally identify the visitor to this website. The data stored within the framework of SalesViewer will be deleted as soon as they are no longer required for their intended purpose and no legal storage obligations stand in the way of deletion. You can object to the collection and storage of data at any time with effect for the future by clicking on this link https://www.salesviewer.com/opt-out to prevent the collection by SalesViewer® within this website in the future. An opt-out cookie for this website will be placed on your device. If you delete your cookies in this browser, you must click this link again.

2.11 Taboola

This website uses the technologies of Taboola Inc. (1115 Broadway, 7th Floor, New York, NY 10010, USA) is used. Taboola uses cookies that determine which content you use and which of our pages you visit. The cookie enables us to create pseudonymous user profiles through the collection of device-related data as well as protocol data and to recommend content suitable to your personal interests. These user profiles do not allow any conclusions to be drawn about your person. Further information about Taboola can be found at http://taboola.com/privacy-policy. There you can deactivate tracking at any time in the section „User Choices“. Once you have opted out, no more personalised content/advertising will be played out to you.

2.12 The Trade Desk

This site uses technology from The Trade Desk Inc, 42 N Chestnut St, Ventura, California, CA - 9300, USA. Information about the surfing behaviour of website visitors is collected for marketing purposes in a purely anonymous form and cookies are set for this purpose. No personal data is collected or stored in this process. You can object to the processing of cookie data generated by The Trade Desk at any time at https://www.adsrvr.org/. Further information on data protection at The Trade Desk can be found at https://www.thetradedesk.com/general/privacy-policy.

3. Use of personal data when purchasing and using Placetel products

Placetel offers different products for which different types of personal data are required and collected. This concerns, among other things, the operation of a „telephone system in the cloud“, the establishment of telecommunication services and the purchase of terminal equipment.

The telecommunications services offered by Placetel (in particular the establishment of telephone and fax connections) are partly available in a bundle with other offers, but are provided separately with regard to personal data. The data collected and used when using telecommunications services is not merged with other data.

Where Placetel provides cloud-based services, including our “telephone system in the cloud”, Placetel acts exclusively as the customer’s data processor within the framework of a contract concluded with the customer.

This privacy statement only relates to data processed by Placetel as a controller when providing the telecommunication services.

3.1 Establishment and execution of contractual relationships

In order to provide the Placetel services or offer our products to you, we collect, process and use the personal data of our customers and their users.

Contract-related data (e.g. name, company name, address, etc.) is stored insofar as this is necessary for the establishment, content or modification of the contractual relationship. Personal data will not be passed on to third parties without your express consent or without Placetel being required to do so by law or in accordance with contractual requirements. After termination of the contractual relationship, the subscriber data will be deleted at the end of the calendar year following the termination. In the event of any longer statutory storage obligations, access to the data will be blocked instead of deleting the information. We collect and process in particular:

• Contact data, such as first and last name, company name, telephone number(s), e-mail address(es), address, commercial registration number, name and first name of contact persons in the company, tax number
• Contract master data (contractual relationship, product or contract interest)
• Contract billing and payment data, such as method of payment, the applicable credit institution with the account number, the account holder, etc.
• Customer history
• Planning and control data
• Information (from third parties, e.g. credit agencies or from public directories
• Other data provided to us as subscriber data

As a registered customer, you can view and administer your subscriber data/contract data at any time on the Placetel portal. As a customer, you have the right to request information from us at any time about the data we have stored about you, as well as about its origin, recipients or categories of recipients to whom this data is passed on and the purpose of storage.

If we use your data for marketing purposes, you can object to the use of your personal data at any time and free of charge. You can send objections by e-mail to info@placetel.de.

By order of the competent authorities, Placetel may, in individual cases, provide information about subscriber data if this is necessary for the purposes of criminal prosecution, for police and national security purposes to the police authorities or for the enforcement of intellectual property rights.

3.2 Subscriber data for telecommunications services

In addition to the above-mentioned general requirements for data collection when concluding and processing contracts, the following applies to telecommunications services (e.g. telephony, fax) and the subscriber data that is generated in the process. Placetel stores the subscriber data of the customers in order to meet legal storage obligations, for the purposes of providing advice to customers, to advertise our own offers, for market research and to inform other users about individual call requests and for billing purposes. This applies in particular to the following data:

• the telephone numbers and other connection identifiers,
• the name and address of the subscriber,
• for natural persons, their date of birth,
• in the case of fixed network connections, also the address of the connection,
• in cases in which a mobile telephone terminal is provided in addition to a mobile telephone connection, the device number of this device, and
• the date of commencement of the contract.

Placetel will store this data for up to 6 months after the end of the contract. After this period, they will be deleted or, if the data must remain stored to fulfil other legal obligations, blocked. You can object at any time to the use of your data for customer advice and for advertising your own offers, for market research and for informing other users about individual meeting requests (see above).

3.3 Traffic data/usage data for telecommunications services

Where a telecommunications service is used, we will collect and use traffic data (this is data collected, processed or used in the course of providing this telecommunications service) only for the purposes permitted by law. The collection, processing and use of traffic and usage data is carried out in particular for the purpose of billing, for marketing and for the demand-oriented design of telecommunications services or for the provision of value added services, for the detection and elimination of faults and errors, for the detection and prevention of service fraud and other illegal use of the services offered by Placetel and, if applicable, for the fulfilment of legal storage obligations. Traffic data is only used to the extent prescribed or permitted by UK law.

The traffic and usage data collected includes in particular the following data:

• Identification of the customer,
• the number or identification of the lines involved,
• Start and end of the respective connection by date and time

and, to the extent that the remuneration depends on it in each case,

• the amount of data transmitted,
• the telecommunications service used by the user,
• the end points of dedicated connections,
• Start and end of connections by date and time,
• the quantities of data transmitted,
• other traffic data necessary for the calculation of charges.

Placetel may transmit usage data for billing purposes (billing data) to other providers or third parties, as far as this is necessary for customer billing purposes.

Traffic data that is not used for billing purposes is deleted immediately after the end of the call unless we are required by stature to retain the data for a longer period, in which case access to the data will be blocked.

We store the traffic data used for billing purposes for 6 months after the sending of the invoice, unless the data has to be stored for a longer period of time in exceptional cases to clarify objections. If the customer has raised objections to the invoiced charges, Placetel is entitled to store the traffic data/user data until the objection has been finally clarified.

3.4 Data protection-related choices in telecommunications services

Within the framework of telecommunications services provided by Placetel, you have several choices:

• Directories of subscribers: At the customer’s request, Placetel will arrange for the inclusion of the customer’s telephone number(s), name, address and additional information such as profession, industry and type of connection in public subscriber directories. The customer can decide which information is to be published in the directories. The Customer may object to this entry at any time.
• Telephone directory enquiries: If the customer has applied for inclusion in a subscriber directory, a provider of telephone directory enquiries services may provide information on this personal data, provided the customer has not objected to this provision of information.
• Reverse search: The Customer has the right to object to the provision of his and his co-users’ name and address on the basis of his telephone number (reverse search).
• Calling Line Identification: Placetel telecommunications services offer the possibility of suppressing the presentation of the calling line identification to the called subscriber, either permanently or on a case-by-case basis, provided that the terminal equipment supports this feature. Placetel activates calling line identification by default. The same applies to the display of the calling line identification for call forwarding and the display of the numbers of calling persons. If the customer wants to deactivate one of these service features, this setting can be changed in the customer portal.
• Connected line identification: At the Customer’s request, Placetel will provide, at no additional cost, a special line where the transmission of the number of the line from which the call originates to the called line is excluded (for example, to provide anonymous helplines or whistleblower lines).
• Itemised bill: If the customer requests itemised bills, the numbers called can be displayed in full or abbreviated by the last three digits. If he does not exercise his right to choose (by email to info@Placetel.de), we will save the destination number in full. Depending on your choice, the data on the dialled numbers will remain stored at Placetel at least until the itemised bill is created. The itemised bill will only be made available to the customer if he confirms that he has informed any users concerned and, if available and necessary, that the works or staff council has been involved.

3.5 Data protection for the telephone system in the cloud

Placetel provides the customer with a virtual telephone system from the cloud. Processing of personal data in this regard is done on behalf of the customer, separately from data processing for other services. For this processing, the data processing agreement between us and the customer applies.

4. Privacy Statement for Business Partners and Suppliers

At the time you enter into a supply and/or business partner contractual relationship with us, we generally collect personal data such as first and last name, business e-mail address, address, telephone/mobile number as well as information that is required for the initiation, execution of the contract or for consultation purposes. We need this data to be able to identify you as a supplier or business partner, to prepare and conclude the contract and to contact you. In addition, we need the data for billing purposes and to enforce any claims against you.

The data processing takes place on your request and/or your order and is in accordance with Art. 6 para. 1 S. 1 lit. b GDPR for the aforementioned purposes and the processing is mandatory for the fulfilment of your order and the obligations arising from the contractual relationship. The personal data collected will be stored until the expiry of the contractual relationship and will be deleted thereafter, unless we are obliged in accordance with Art. 6 para. 1 S. lit. c GDPR based on legal storage and documentation requirements (from DGVO, BDSG-new, HGB, StGB, AO etc. ) to a longer storage period or you have according to Art. 6 para. 1 S. 1 lit. a GDPR consented in a longer processing period. A transfer of your personal data to third parties for purposes other than those listed here will not take place.

We will only transfer your personal data to the extent necessary for the implementation of the contractual relationship to operating companies involved in it (e.g. IT service providers, payment service providers, authorities, banks). Any further transfer of your data or processing for purposes other than those mentioned here, as well as the sale of your personal data, will expressly not take place.

We have taken appropriate technical and organisational measures to ensure an adequate level of security and confidentiality of your personal data.

5. Miscellaneous

5.1 Consulting, advertising, market research

Subscriber and contractual data that Placetel collects will only be used within the framework of the applicable laws, regulations and guidelines. The transfer of this data to third parties for consulting, advertising and market research purposes is only permitted with the explicit consent of the customer.

5.2 Credit assessment

Placetel may transmit customer data (company name, address) to a credit check company/reporting agency for the purpose of address verification and credit assessment. The credit auditing company/reporting agency commissioned by Placetel may make available the address and creditworthiness files stored in its database on relevant individuals to Placetel, including those determined on the basis of mathematical-statistical methods. We also use part of the subscriber data for this purpose.

Placetel may also pass on the customer’s data about any non-compliance with contractual obligations - such as in case of termination due to default of payment or foreclosure measures. If, during the contractual relationship, such data from other contractual relationships in which the customer is involved is collected by the credit investigation agency/accountancy office, we can obtain information about this.

5.3 Right to information

Upon request, Placetel will provide the customer with information about the personal data stored about him/her in accordance with the GDPR. If you request information about the personal data stored about you by Placetel, you can contact the data protection officer in writing. Please contact the data protection officer for information using the information contained in Section 1.

5.4 Right of objection

If your personal data are processed on the basis of our legitimate interests, you have the right to object to the processing of your personal data, if there are reasons for doing so arising from your particular situation

You also have a general right of objection in relation to the processing of personal data used by Placetel for direct marketing, which will be implemented by us without indicating any special situation.

Please contact the data protection officer for information using the information contained in Section 1.

5.6 Data portability

If your data processing is based on consent or a contractual relationship, you can request that this data be handed over to another provider in a common, structured and machine-readable format at any time.

5.7 Right to rectification

As a data subject, you have the right to request the rectification of inaccurate personal data without undue delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data.

5.8 Right to erasure („right to be forgotten“)

As a data subject, you may have a right to erasure. This is the case, for example, if your personal data is no longer necessary for the original purposes, you have revoked your declaration of consent under data protection law or the personal data was processed unlawfully.

5.9 Right to restriction of processing

As a data subject, you have the right to restrict processing in the cases prescribed by law (for example, where you contest the accuracy of the personal data and we are in the process of verifying the data).

5.10 Right to complain to a data protection authority

You have the right to complain to a supervisory authority, in particular in the Member State of your residence, workplace or the place of the suspected infringement, if you consider that the processing of personal data concerning you violates the GDPR.

5.11 Data disposal

The disposal of electronic data storage devices and paper-based documents is only carried out by service providers who guarantee certified destruction in accordance with applicable data protection law.

The privacy policy was last updated on 25 March 2021.